How can I add arrival instructions?

Providing clear arrival instructions ensures that your guests have a smooth check-in experience. You can set up and update the Arrival Information in your Holidu account by following these steps:

How to Update Contact Details and Arrival Information

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click on Configuration.
3. Scroll down and select Arrival Information.
4. In the Contact Information section, click Edit to update the details of the person responsible for check-in (name, phone number, and email).
5. In the Arrival Information section, click Edit to add or update details such as:
   1. Key collection information
   2. Directions to the property
   3. Any other special check-in instructions
      1. While editing, you’ll now see an “Improve with AI” button .
         1. This tool rewrites your check-in instructions into a clear, structured format.
         2. Guests will automatically receive this improved version in their confirmation emails.
         3. After saving, you’ll be prompted to use the Language Selector.
         4. Translate your instructions into all supported languages.

Important Notes

• The information you add in the Arrival Information section (contact details, key collection instructions, and directions) is automatically sent to your guests after they confirm a booking.
• If the guest’s language is available, they will automatically receive the translated version.
• If you update the arrival details after bookings have already been made, you must inform those guests personally about the changes.