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Gospodarze · Zameldowanie i Pobyty
FAQs - Guest check-in feature
Welcome to Holidu’s updated FAQ! Discover how to enhance your check-in process, making it more efficient for you and pleasant for your guests. Below are frequently asked questionsWhat is the online check-in feature that Holidu offers?The online check-in feature enables hosts to connect their properties to a chosen local authority. Once connected, Holidu automatically transfers guest data to these authorities after the guest fills out their online check-in form. Why does Holidu offer an online check-in feature?In many markets, hosts are legally obligated to register their guests with local authorities. Traditionally, this involves using outdated web systems to manually input guest information, such as names and ID numbers. Holidu facilitates a faster, streamlined check-in experience with an online form, which then automatically sends the information to the appropriate authority. Why is this solution better and faster for both me and the guests?For Guests: They can fill out the online form, even using a scanning option to upload documents, all from their device—no need to submit IDs manually to the host.For Hosts: There’s no need to collect or send guest documents manually; everything is done automatically and securely.Can I choose the authority to which my property needs to be connected?Yes, Holidu allows you to select your applicable local authority. The available connections include:Spain:SES.HOSPEDAJESMossos d'Esquadra (Catalunia)Ertzaintza (Basque Country)Portugal: Foreigners and Borders Service (SEF/SIBA)Germany: AVS (only few regions)Italy: Italian State Police, IstatsHow can I connect my property to an authority?Ensure your Holidu app is updated to the latest version.Go to your “Account” section and click “Configure” under “Online guest registration.” Select the property to connect, complete the form, and click “Activate automatic sending to police.” Select your applicable authority and enter your credentials. Click on "Validate ", then “Save changes.”With no error messages, your connection is set.If an "Incorrect Username or Password" error appears, contact us . Is Holidu sharing any host’s data with the authorities beyond the guests’ data/information?Holidu only transfers guest data to local authorities and does not share hosts' revenue data.Can I fill out the online check-in form for my guests?Yes, you have the option to complete the check-in form for your guests. Access the link via the “Guest check-in form” in the booking details. When is the form sent to the authorities?Guest data is submitted at 11:00 pm on the check-in date, so ensure data completion beforehand.Can collaborators activate my properties and fill out check-in data for guests?Collaborators can’t modify check-in connections, but they can fill out the online form for guests through the “Bookings” section.How can I download my guest book?Access the online check-in feature.Click “Details” next to your property. In the pop-up, go to the “Documents” tab. Select “Generate Guestbook” and follow instructions.Important Notes:If prompted for an Initial Number, it sets the starting entry number for the guestbook. Start from the next sequential number from a previous guestbook, or enter 1 for new books.The guestbook downloads as a PDF. Ensure your device supports PDF files to avoid display issues. Refer to a subsection like "If you have trouble opening the Guest Book?" if problems arise.Is this feature for all bookings, or just Holidu bookings?This feature is available for all bookings facilitated by Holidu, independent of the booking platform used. However, it does not cover manual bookings, manual blocks, or external bookings synced via iCal or other integrations.Will I have access to the guest data?Yes, after downloading the guestbook, you’ll be able to see the data from the guestWhat happens if the guests don’t provide the information?Hosts can manually enter guest data. Each booking's status regarding data completeness is displayed on the home screen under “Check-ins & check-outs.” Will I receive a notification that the guests have registered the data correctly?Notifications aren’t sent, but completion statuses are visible in the “Check-ins & check-outs” section, or in the booking page. Do I need to ask guests for any additional data upon arrival?If the online form is completed before arrival, no further data collection is required. Always verify the form completion through the Holidu app for status confirmation. For the guest check-in feature in Italy, please refer to this article.What happens if guests register data but then cancel the booking?Cancelled bookings mean no data submission to authorities.What if the booking gets modified after guests provide their data?If new guests are added, their data will appear as “not provided.” How does this work with last-minute bookings?Guests receive a link to enter their data. For last-minute bookings, check the “Check-ins & check-outs” section to ensure all information is provided.What happens to bookings made before linking my police account, but with a future check-in date?For guests who didn’t fill out the original form, reminders with the new link will be sent before check-in.If previously completed, no further submissions are needed. Data entry can be managed via booking details.When is the guest notified they need to provide the data? Do they receive reminders?Guests are notified immediately post-booking and reminded five days before arrival if their form isn’t complete.What if the guest registers incorrect data?Contact customer support for assistance with any data inaccuracies.We hope this FAQ enhances your hosting experience, making check-ins effortless for you and your guests. Thank you for being a valued host!Gospodarze · Moje Konto Holidu
What is the Holidu Host referral Program?
About the Referral ProgramThe Holidu Hosts Referral Program is our way of saying thank you for spreading the word. Whether you're a Holidu host or an Ambassador, you can earn generous rewards by referring new hosts to our platform — and your friends benefit too!Referral BenefitsBy referring properties to Holidu, you can unlock exciting rewards:Earn a minimum of €75 for every referred property that gets published on Holidu.Your referred host benefits too! They receive 50% off their activation fee when they join Holidu.Super Referrer Bonuses:€100 extra for referring 3 properties€1000 extra for referring 10 propertiesHow to start referring Host process:Log in to your Holidu account Go to “Referral Program”at the top right side under “More” Copy your unique referral link Share it with other potential hosts via social media, email, or message Ambassador process:Sign upVisit the sign-up page here to become an Ambassador. Create your accountFill in your details to set up your Ambassador profile. Add your billing detailsEnter your billing information so you can receive your referral rewards. Copy your unique referral linkAfter your account is set up, you'll get a personal referral link. Start sharingShare your link with hosts and start earning rewards!About the Referral PlatformThe Referral Platform is designed to help referrers easily track referrals, earnings, and progress. With intuitive navigation, real-time tracking, and automated payouts, you can focus on maximizing your rewards while enjoying a seamless experience.Referrer-Centric DashboardAn intuitive design for you to track their performance, earnings, and referral progress with ease. This user-friendly interface ensures that you can quickly access the information you need without unnecessary complexity.Real-Time Referral TrackingStay up to date with a live referral tracker that provides real-time insights into:Referral sign-upsProperty publicationsEstimated payouts. This ensures complete visibility into the status of your referrals and potential earnings.Automated & Accurate Payout ProcessingOur system includes built-in billing validation to prevent errors and ensure prompt payments. Engaging, Gamified ExperienceWe believe in making referrals fun and rewarding! Our dashboard includes gamification elements such as:Visual milestones to track progressBadges and rewards to keep referrers motivated. By celebrating achievements, we ensure you have a more engaging referral experience.Self-Service Billing, Invoice, & Profile ManagementReferrers have full control over their billing and profile details. This feature allows you to:Independently update billing informationAccess referral payout invoices anytime.Easy-to-Share Referral LinksSharing your unique referral link has never been easier! With the built-in sharing function (especially on mobile), you can quickly:Copy and share your unique referral linkPost it on social media, email, or messaging apps in just one click. This seamless sharing process helps maximize your referrals with minimal effort.The Holidu Referral Program is only present in regions where Holidu operates.Properties must be published on Holidu to be eligible for Referral rewards. Full terms of use can be found here.Start Referring & Earning Today!Make the most of your referrals with our intuitive dashboard and lucrative rewards. Log in now and track your success!Gospodarze · Moje Konto Holidu
How to connect your Holidu website to your own domain?
Already have a domain you would like to use? Great news, you can now connect it to your new Holidu website!Before you get started, make sure you have access to your domain provider’s settings (e.g. AWS, Vercel, etc.). Just a quick heads-up: if you already have a website live on that domain, it will be replaced by your Holidu website once this process is complete.Here’s a simple step-by-step guide to help you connect your domain:Step 1: Initiate the process in Holidu application by entering the configuration of your WebsiteClick on “Enable website” if is not enabled yetClick on “Connect my domain”After you start the setup and enter your existing domain name, you will see a DNS tab appear.Here, Holidu will generate a few specific DNS values for you.You will need to copy these values and add them to your domain provider's settings in the next step.Tip: Don’t worry if you’re not familiar with DNS settings, we will guide you through it in Step 2!Step 2: Create a new CNAME in your domain settingsNow, log in with your domain provider and look for an option to create a new record or a new DNS record. A mask will open.For the “Type” select CNAMEIn the Holidu application, copy the “NAME” value from the CName line (1) and paste it into the name field of the record you want to createThen copy the “VALUE” from the same line (2) and add it to the value field of the record you want to createThe fields “TTL” and “Routing policy” can usually keep their prefilled valuesAfter making those settings, create the recordExample (AWS):Important: If there are already records saved for the domain you want to use, please make sure to delete those. This will disconnect your existing website from the domain, so it will not be accessible for customers anymore. This step is necessary so you can connect the domain to your new Holidu Website.Step 3: Add a CAA DNS record in your domain settingsCreate another record in your domain settings. This time:For the “Type” select CAAIn the Holidu application, copy the “NAME” value from the CAA line (3) and copy it into the name field of the record you want to createIn the value field paste the value you get from the Holidu application (4)Some providers might require a special format for the value field, for example 0 issue "awstrust.com". In this case you add the value (4) from above in quotation marksThe fields “TTL” and “Routing policy” can usually keep their prefilled valuesAfter making those settings create the recordExample (AWS):Step 4: Head back to your Holidu application to check if the records are recognizedWith the records you just recorded in place, Holidu will automatically check the DNS settings you just added. This process usually takes around 5 minutes.If everything looks good, your domain will be verified, and you will be guided straight to the final step of the setup.Almost there!Step 5: Add an ALIAS DNS record in your domain settingsAfter Holidu verifies your domain, there is just one more DNS record to add in your domain settings.Holidu will provide you with the following values:You are almost there, just one more record to go!Create a new record, change the Type to ALIAS this time.In the Holidu application, copy the Value provided for the ALIAS record.Paste it into the Value field in your domain provider’s settings.Before moving on, make sure your domain provider settings now include the following three records:ALIASCAACNAMEAll three are needed for your Holidu website to connect properly.Step 6: Final verificationHead back to the admin UI and wait until the domain is verified.Holidu will automatically check everything you have set up. This may take a couple of minutes.Congratulations, you can now access the Holidu host website via your own domain!Gospodarze · Opinie
Review Guidelines for Hosts
Guest reviews play an essential role in helping future guests choose the right accommodation. Here’s everything you need to know about how reviews work on Holidu and what to expect as a host.How the Holidu Rating System WorksGuests can rate their stay on a scale from 1 (lowest) to 10 (highest).The overall property rating is calculated as the average of all received rating scores.Guests can provide subscores on specific categories, such as:Location, cleanliness, description accuracy and value for moneyGuests may also leave written feedback to share additional context or details about their stay. Who Can Submit a Review?Only guests who booked through Holidu can leave a review after completing their stay.Reviewers may choose to display their first name and last initial, or stay anonymous.Reviews submitted through partner websites are subject to their own terms and conditions.Editing or Deleting ReviewsGuests can edit or delete a review submitted via Holidu by contacting our Customer Service Team directly.What Kind of Reviews Are Displayed?We show reviews from:Holidu guestsPartner platforms and well-known travel websites These may appear as:A single review from one guestAn aggregated rating score based on multiple reviewsAdditional details like reviewer country, travel group type, and more Note:Reviews are primarily sorted by booking date, with additional sorting options available (e.g., by rating, guest type, etc.).Reviews with written content are prioritized.For fairness, negative reviews (below a certain score) are only shown if the property has at least two reviews.Review Compliance StandardsTo ensure quality and fairness, we display all legitimate reviews, regardless of whether they are positive or negative. However, reviews must comply with the following standards:Not allowed:Illegal activity referencesPolitically or religiously sensitive contentPromotional content or external linksPersonal details (e.g. full names, contact info, payment details)Profanity, hate speech, threats, or sexual contentSpam, fake reviews, impersonation Reviews must be:Truthful and travel-related Helpful to other guests Written by the actual guest who stayed Hosts and partners are not allowed to post reviews on behalf of guests or offer incentives for reviews.Responses to ReviewsHosts may have the opportunity to respond to reviews from certain platforms such as Booking.com, Airbnb and Vrbo. This helps provide context or show appreciation for guest feedback.Reporting ReviewsIf you believe a review violates these guidelines, please contact our Customer Service Team, so this can be looked into!Translations DisclaimerSome reviews may be translated using DeepL.Please note: Holidu and DeepL disclaim all warranties regarding translation accuracy or reliability.Note:Please bear in mind that the opinions in reviews are those of the guests and do not reflect Holidu’s views. Holidu acts as a distributor, not a publisher, and accepts no liability for review contentGospodarze · Podatki i Przepisy
How can I get my Certificazione Unica report?
We know how important it is for you to keep your tax documents in order. If you're a Holidu Host in Italy, you may need your Certificazione Unica to complete your annual tax return.What is the Certificazione Unica?The Certificazione Unica (CU) is an official tax form that reports the withholding tax amounts for each Host, based on their bookings. If Holidu has withheld any taxes from your earnings, this report shows the total amounts for the previous calendar year. You can use this information for your annual tax declaration.Holidu also makes this document available to you directly in your Host account, similar to how you access your DAC7 report.How to download the Certificazione Unica?To get your Certificazione Unica, simply follow these steps:Go to your Holidu Host account: Log in with your Host credentials. Navigate to “Your Reports & Certificates”: Scroll to the bottom of your account page. Download the report: Click on Download, then choose the year you need. It’s that easy to access your tax documentation.Frequently Asked QuestionsWhy can't I find my Certificazione Unica in my Holidu account?There are a couple of reasons why your Certificazione Unica might not be available:No tax withholding in 2024: If Holidu didn’t withhold any taxes for bookings with check-ins in 2024, no report will be issued. Missing Italian Tax ID (Codice Fiscale): If we withheld taxes but your account doesn’t have a valid Italian Tax ID, we cannot submit your data to the Italian Tax Authorities, so the report will not be generated.My account was deleted. How can I access my Certificazione Unica?If you no longer have access to your Host account, just reach out to our team with the option at the bottom of this page. We’ll help you retrieve your Certificazione Unica manually.What should I do if my Certificazione Unica has incorrect data?If you submitted the correct data before March 10th and your report still has errors, please contact us with the details that need correction. If incorrect information was submitted on your side, we’re unfortunately unable to amend the report after submission.My cadastral data is wrong or missing. What should I do?Although we can’t update the Certificazione Unica once it's submitted, it's important to correct your records:Log in to your Holidu account Update your Land Registration Number with the correct Codice Comune, Foglio, Particella, and Subalterno. Keeping this information accurate helps ensure correct data for future reports. Gospodarze · Konfiguracja Ogłoszenia
FAQ: Save Energy, Cut Costs & Delight Guests with tado°
Getting Started1. What is tado°?tado° is Europe’s leading smart energy brand, trusted by over 4.8 million customers. Their smart thermostats and AC controls help you reduce energy waste and control your property’s temperature remotely – all from your phone.2. What’s the exclusive Holidu offer?As a Holidu Host, you get 30% off tado° systems – including smart thermostats, radiator valves, and AC controllers. It’s a limited-time offer, only for Holidu Hosts.3. How do I redeem my discount?Visit the tado° Partner Shop and enter the voucher code you received by email at checkout. DIY-friendly kits and step-by-step guides are included.Benefits & Subscription4. How much money can I save?tado° helps Hosts save an average of 22% on heating and cooling costs by minimizing energy waste. With features like smart schedules, geofencing, and weather-responsive adjustments, your property stays comfortable for guests while your utility bills stay low. It’s smarter hosting that pays for itself.5. What other benefits does a tado° system provide?Managing a vacation rental means juggling comfort, efficiency, and costs—often from a distance. With tado°, Hosts gain smart, hands-off control over heating and cooling, saving energy while ensuring guests feel right at home.Total Control, Anytime, Anywhere → Control your property's climate from anywhere using the tado° app, device interface, or voice assistants like Alexa, Google Assistant, or Apple HomeKit. Turn heating or cooling on/off remotely—perfect for last-minute bookings or unexpected changes. Smart Scheduling for Seamless Stays → Set personalized heating and cooling schedules based on typical guest routines: warm up the home before check-in, lower temperatures overnight, or switch off after check-out. No daily manual adjustments needed—tado° does the work for you. Weather-Responsive Comfort → tado° reacts in real time to outdoor weather conditions, fine-tuning indoor temperatures for optimal comfort with minimum energy. Guests stay cozy (or cool), and you save money without lifting a finger. Save When Windows Are Open → If a guest forgets to close a window, tado° can detect it and alert you immediately, helping you avoid wasting energy by adjusting the heating or cooling accordingly. Room-by-Room Customization → Control each room individually to tailor comfort for different guest preferences while avoiding unnecessary energy use in unoccupied areas. Stay in control with monthly reports → Get clear insights into how often your heating or AC was running, along with detailed room temperature history—so you can spot waste, adjust settings, and keep energy bills in check even when you're not on site. Reliable Even Without Wi-Fi → No internet? No problem. tado° stores your schedules, so your heating and cooling keep running smoothly—even if the connection drops. Durable Hardware, Guaranteed → With a 10-year warranty for thermostats, tado° offers long-term reliability and peace of mind. It’s a smart investment that pays off in energy savings and guest satisfaction.6. Do I need a subscription?No. All core features are free. An optional Auto-Assist plan (€3.99/month) unlocks extra automation like:Auto shut-off when no one’s home (geofencing)Alerts for open windows or inefficient usageInstallation & Compatibility7. Are tado° systems compatible with my setup?tado° works with most heating systems, radiator setups, and AC units that use infrared remotes. To check, use the “Check Compatibility” button on each product page.8. How do I install tado°?tado° systems are designed with hosts in mind – no technical background required. Each kit includes clear, step-by-step instructions so you can install it yourself, at your own pace. And if you ever need a hand, online support and guides are always available.Sustainability & Guest Appeal9. What makes tado° systems sustainable?By reducing unnecessary heating and cooling, tado° cuts heating and cooling energy use by 5–15%, lowering your rental’s carbon footprint and helping preserve the environment your guests come to enjoy.10. Why do guests care about this?According to Booking.com here and here:83% of guests say sustainability is important93% want to make sustainable choices67% already turn off heating/AC when not in the rentalSmart energy systems let guests feel good about staying with you – and they’ll thank you with better reviews.Visibility on Holidu11. How does tado° help my listing stand out on Holidu?Once installed, you can activate the “Smart Controls” amenity for your listing. This makes your property more visible to eco-conscious guests and gives you a competitive edge in searches.12. How do I activate “Smart Controls” in my Holidu listing?Activate the “Smart controls” toggle in the “Sustainability” section of your listing’s “Amenities” configuration. Need More Help?Visit the tado° Support Center for product questions, setup guides, and troubleshooting. Czy chcesz się z nami skontaktować?
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