What is the host's cancellation policy?

Cancellations by Hosts may not happen often, but when they do, the consequences extend beyond just one single booking.

• For Guests, they disrupt plans, create frustration, erode trust, and threaten their willingness to book again.
• For Hosts, they undermine credibility, harm their property’s reputation, lower visibility in search rankings, and ultimately put future performance on booking platforms at risk.
• For Holidu, they result in significant operational costs from managing disrupted bookings, finding replacements, and handling the added administrative burden.

Learn more about the impact of cancellations and how to avoid them

What to do if you must cancel

We understand that exceptional circumstances can sometimes make cancellations unavoidable. But accepting a reservation is a commitment to your Guest, and cancellations should only happen when there’s truly no other option.

If you find yourself genuinely unable to honor a reservation, we encourage you to act as quickly as possible - whether by offering an alternative accommodation when feasible, or by cancelling early to help minimize disruption for your Guest.

Any alternative you offer should:

• Be listed on the same platform where your Guest originally booked.
• Maintain a similar price range while ensuring the same or higher standards compared to the original listing.

When you provide a suitable alternative, our Customer Support Team can step in to coordinate with the booking channel and the Guest - helping to secure the Guest’s acceptance and working to resolve the likelihood of additional charges.

When (and how) the cancellation fee applies

If you are unable to offer an alternative that meets the conditions outlined above, and is accepted by your Guest, Holidu reserves the right to apply a cancellation fee, intended to reflect the impact on Guests, as well as the operational costs incurred in finding replacements and managing disrupted bookings.

The cancellation fee is calculated based on the reservation amount and the timing of the cancellation (see table below). If the calculated fee is less than €50 EUR, it will be adjusted to a minimum of €50 EUR.

What is the Reservation Amount

The reservation amount refers to the total cost your Guest agrees to pay when confirming a booking. For you, this amount determines your expected payout, minus any applicable platform fees or deductions.

Situations where the cancellation fee might be waived

We understand that extraordinary situations can happen. In cases involving major disruptive events or other valid circumstances beyond your control, Holidu may waive the fees.

If you believe your situation qualifies for a waiver, you must provide supporting evidence, which will be carefully reviewed by our Customer Support Team before we make a final decision. Learn more about qualifying circumstances and how to request a waiver

Before requesting a cancellation, we strongly recommend you consider the full impact beyond just the fee

If, after reviewing these consequences, you still wish to proceed, you can submit your cancellation request here. Please note that cancellations are only legally valid if submitted through the process outlined on this page - requests sent via email or through other channels will not be accepted.